General enquiries

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How would you like to contact us?

Connect to Cardiff (C2C)


029 2087 2087


Monday to Friday - 8:30am to 6pm.

Text message

079 6722 2087


We are unable to accept MMS or picture messaging.

Web chat

Talk to us online


Talk to us online using our webchat facility.

Are you deaf or hard of hearing?

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Contact a BSL interpreter ​​​​​External link opens in a new window​​​


Contact a BSL interpreter through your videophone, laptop or smartphone for free.


029 2022 0426


You must have access to a Minicom or Textphone to use this number.

Out of hours

We are closed during UK public holidays.

If you call when our contact centre is closed you will hear a message giving useful information and emergency telephone numbers.

Visit a Hub

Cardiff has Hubs throughout the city where you can access council services and speak to staff in person.

 View all Hubs

Write to us

Cardiff Council.
 County Hall,
 Atlantic Wharf,
 CF10 4UW.​

If you would like to send us your comments on any aspect of council services or to make a complaint please use our Comments, complaints and compliments page.