We link to and use content provided by other websites and these are not always as accessible. This includes:
- Apply for benefits
- Council Tax portal
- E-payments
- FOI and Data Sets
- Housing online
- i-share online maps
- Cardiff Council jobs site
- Modern.gov
- Netloan - pc booking
- Online library
- Parking appeals
- Planning portal
- Permit system
- School admissions
- Startraq (licensing)
- Startraq (enforcement)
- Webcasting
- Web chat
We have started discussions with our suppliers to address accessibility issues on systems we have bought from them.
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact:
webdev@cardiff.gov.ukYour email will reach the Council’s web team who will look into the issues you describe and respond if necessary.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the
Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint,
contact the Equality Advisory and Support Service (EASS).
We provide a
Video Relay Service via Sign Video for people who are D/deaf, hearing impaired or have a speech impediment.
Find out all the different ways you can
contact Cardiff Council.
Cardiff Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
The remaining areas of non-compliance are listed below:
A small number of adjacent links with the same destination need to be combined.
| WCAG A 1.1.1
| 99.1%
|
Some of our images do not have alternative text.
| WCAG A 1.1.1
| 94.6%
|
Many of the ID attributes on our pages are not unique.
| WCAG A 4.1.1
| 96.6%
|
Some of our table headings are missing a scope.
| WCAG A 1.3.1
| 99.4%
|
Some of our links cannot be used by screen readers.
| WCAG A 4.1.2
| 99.9%
|
Some of our lists are not written semantically as a list.
| WCAG A 1.3.1
| 98.5%
|
Some of our pages use the same link text for different destinations. | WCAG A 2.4.4
| 99.8%
|
We need to add a description to all fields on our forms.
| WCAG 2.0 A 1.3.1 | 94.2%
|
Some of our controls do not change appearance when they are selected.
| WCAG 2.0 AA 2.4.7
| 97.4%
|
We have some headings on the site without text.
| WCAG 2.0 A 1.3.1
| 98.5%
|
Wrap items with the same name inside a fieldset.
| WCAG 2.0 A 1.3.1
| 99.5%
|
Some of our tables need fixing so they the summary and caption are not identical.
| WCAG 2.0 A 1.3.1
| 99.5%
|
We need to make sure our form controls contrast sufficiently with their surroundings.
| WCAG 2.1 AA 1.4.11
| 99.6%
|
Some of our form controls do not have labels.
| WCAG 2.0 A 1.3.1
| 99.7%
|
We need to make sure that all our links explain their purpose.
| WCAG 2.0 A 2.4.4
| 99.8%
|
Some of the lists on our site are not marked up correctly.
| WCAG 2.0 A 4.1.1
| 99.8%
|
We have some missing ARIA label IDs across the site.
| WCAG 2.0 A 1.3.1
| 99.9%
|
We do not specify headings on every PDF on the site.
| WCAG 2.0 A 1.3.1
| 71%
|
Some of our PDF headings do not follow a logical order.
| WCAG 2.0 A 1.3.1
| 77%
|
We need to make sure long PDFs use bookmarks to aid navigation.
| WCAG 2.0 AA 2.4.5
| 85%
|
Not all our PDFs use H1 as the first heading.
| WCAG 2.0 A 1.1.1
| 85%
|
We need to make sure all our PDFs are machine readable.
| WCAG 2.0 A 3.1.1
| 99.5%
|
All of our PDFs must specify a default language.
| WCAG 2.0 A 1.3.1
| 99.6%
|
Some of our PDFs are missing tags.
| WCAG 2.0 A 1.3.1
| 99.6%
|
We need to make sure all our PDFs have a title.
| WCAG 2.0 A 2.4.2
| 99.7%
|
Some PDFs have weak titles that we need to improve | WCAG 2.0 A 2.4.2
| 99.7% |
Our aim is to work through the outstanding issues listed above to achieve full compliance wherever possible.
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.
We plan to either fix these or replace them with accessible HTML pages. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
For example, we do not plan to fix:
- Cabinet reports
- Planning registers
- Licensing registers
Any new PDFs or Word documents we publish will meet accessibility standards.
We're identifying where information held on a PDF should be on a page on the website.
This statement was prepared on 23 September 2020.
It was last reviewed on 2 August 2023.
This website was last tested on 31 July 2023. The test was carried out by
Silktide.
We use Silktide Accessibility checker to test all our web pages on the www.cardiff.gov.uk domain.
You can view
Cardiff Council’s accessibility rating on the Silktide website.
We aim to identify and fix issues identified on this statement.
We will continue to talk to third party providers to see what improvements can be made to their applications.
This statement was last updated on 10 Auguust 2023.