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Cardiff Council


​​​​​​​​​​​​​​This accessibility statement applies to Cardiff Council’s website We also have an accessibility statement for our app​

This website is run by Cardiff Council. We want as many people as possible to be able to use this website.

For example, that means you should be able to: 

  • change colours, 
  • contrast levels and fonts, 
  • zoom in up to 300% without the text spilling off the screen, 
  • navigate most of the website using just a keyboard, 
  • navigate most of the website using speech recognition software, 
  • listen to most of the website using a screen reader.​ 

We’ve also made the website text as simple as possible to understand.

The UK charity AbilityNet​​​​​​​​​​​External link opens in a new window​ has advice on making your device easier to use if you have a disability.

How accessible this website is 

We have made every effort to bring our website in-line with Web Content Accessibility Guidelines version 2.1 AA​​​​​​​​​​​External link opens in a new window​​ and in most areas we are fully compliant.

We know some parts of this website are not fully accessible: 

  • most older PDF documents are not fully accessible to screen reader software, 
  • some of our online forms are difficult to navigate using just a keyboard, 
  • our online mapping system (iShare) is not fully accessible, 
  • our ChatBot is not fully accessible, and 
  • our third party systems are not all fully accessible.

We link to and use content provided by other websites and these are not always as accessible. This includes:

  • ​Apply for benefits
  • Council Tax po​rtal 
  • E-payments 
  • FOI and Data Sets 
  • Housing online 
  • i-share online maps 
  • Cardiff Council jobs site 
  • Netloan - pc booking 
  • Online library 
  • Parking appeals 
  • Planning portal 
  • Permit system 
  • School admissions 
  • Startraq (licensing) 
  • Startraq (enforcement) 
  • Webcasting 
  • Web chat 

We have started discussions with our suppliers to address accessibility issues on systems we have bought from them.
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact:​

Your email will reach the Council’s web team who will look into the issues you describe and respond if necessary.
We provide a Video Relay Service via Sign Video​​​​​​​​​​​External link opens in a new window​​ for people who are D/deaf, hearing impaired or have a speech impediment.

Find out all the different ways you can contact Cardiff Council​.
Cardiff Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance sta​tus

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

The remaining areas of non-compliance are listed below:

​​​​Accessibility issue
​WCAG standard​
​Current compliance (November 2020)
​Some of our pages do not allow users to quickly skip to content.
​WCAG A 2.4.1
​5 (high)
​A small number of adjacent links with the same destination need to be combined.
​WCAG A 1.1.1
​3 (medium)
​Some of our images do not have alternative text.
​WCAG A 1.1.1
3 (medium)
​Many of the ID attributes on our pages are not unique.
​WCAG A 4.1.1
3 (medium)
​Some of the fields on our site do not identify their purpose programmatically.
​WCAG AA 1.3.5
3 (medium)
​Some of our table headings are missing a scope.
​WCAG A 1.3.1
3 (medium)
​Some of our links cannot be used by screen readers.
​WCAG A 4.1.2
3 (medium)
​Some of our lists are not written semantically as a list.
​WCAG A 1.3.1
3 (medium)
Some of our pages use the same link text for different destinations​.

​WCAG A 2.4.4
3 (medium)
Add a submit button to all forms.
​WCAG A 3.2.2
3 (medium)

Our aim is to work through the outstanding issues listed above to achieve full compliance wherever possible.

We aim to be compliant with the issues indicated as high or medium priority by ​February 2021.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

We plan to either fix these or replace them with accessible HTML pages. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

For example, we do not plan to fix:

  • Cabinet reports 
  • Planning registers 
  • Licensing registers 

Any new PDFs or Word documents we publish will meet accessibility standards.

We're identifying where information held on a PDF should be on a page on the website. We'll find and fix these by the April 2021.

This statement was prepared on 23 September 2020.

It was last reviewed on 9 November 2020.

This website was last tested on 16 June 2021. The test was carried out under the Socitm Better Connected + programme by their Accessibility partner Silktide.
We used Silk Tide Accessibility checker to​ sample of 1000 pages to test accessibility across our website. This is around 80% of all our web pages on the domain

You can read Cardiff Council’s full accessibility test report​​​​​​​​​​​​External link opens in a new window​ on the Silktide Index website.
We aim to identify and fix issues in the timescales shown above.

We will continue to talk to third party providers to see what improvements can be made to their applications.

This statement was last updated on 7 July 2021.

© 2022 Cardiff Council