We link to and use content provided by other websites and these are not always as accessible. This includes:
- Apply for benefits
- Council Tax portal
- E-payments
- FOI and Data Sets
- Housing online
- i-share online maps
- Cardiff Council jobs site
- Modern.gov
- Netloan - pc booking
- Online library
- Parking appeals
- Planning portal
- Permit system
- School admissions
- Startraq (licensing)
- Startraq (enforcement)
- Webcasting
- Web chat
We have started discussions with our suppliers to address accessibility issues on systems we have bought from them.
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact:
webdev@cardiff.gov.ukYour email will reach the Council’s web team who will look into the issues you describe and respond if necessary.
We provide a
Video Relay Service via Sign VideoExternal link opens in a new window for people who are D/deaf, hearing impaired or have a speech impediment.
Find out all the different ways you can
contact Cardiff Council.
Cardiff Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
The remaining areas of non-compliance are listed below:
Some of our pages do not allow users to quickly skip to content.
| WCAG A 2.4.1
| 5 (high)
| 94.6%
|
A small number of adjacent links with the same destination need to be combined.
| WCAG A 1.1.1
| 3 (medium)
| 99.3%
|
Some of our images do not have alternative text.
| WCAG A 1.1.1
| 3 (medium)
| 99.7%
|
Many of the ID attributes on our pages are not unique.
| WCAG A 4.1.1
| 3 (medium)
| 7.9%
|
Some of the fields on our site do not identify their purpose programmatically.
| WCAG AA 1.3.5
| 3 (medium)
| 99.4%
|
Some of our table headings are missing a scope.
| WCAG A 1.3.1
| 3 (medium)
| 90.2%
|
Some of our links cannot be used by screen readers.
| WCAG A 4.1.2
| 3 (medium)
| 96.8%
|
Some of our lists are not written semantically as a list.
| WCAG A 1.3.1
| 3 (medium)
| 89%
|
Some of our pages use the same link text for different destinations.
| WCAG A 2.4.4
| 3 (medium)
| 30.6%
|
Add a submit button to all forms.
| WCAG A 3.2.2
| 3 (medium)
| 95.8%
|
Our aim is to work through the outstanding issues listed above to achieve full compliance wherever possible.
We aim to be compliant with the issues indicated as high or medium priority by February 2021.
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.
We plan to either fix these or replace them with accessible HTML pages. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
For example, we do not plan to fix:
- Cabinet reports
- Planning registers
- Licensing registers
Any new PDFs or Word documents we publish will meet accessibility standards.
We're identifying where information held on a PDF should be on a page on the website. We'll find and fix these by the April 2021.
This statement was prepared on 23 September 2020.
It was last reviewed on 9 November 2020.
This website was last tested on 16 June 2021. The test was carried out under the Socitm Better Connected + programme by their Accessibility partner Silktide.
We used Silk Tide Accessibility checker to sample of 1000 pages to test accessibility across our website. This is around 80% of all our web pages on the domain www.cardiff.gov.uk.
You can read
Cardiff Council’s full accessibility test reportExternal link opens in a new window on the Silktide Index website.
We aim to identify and fix issues in the timescales shown above.
We will continue to talk to third party providers to see what improvements can be made to their applications.
This statement was last updated on 7 July 2021.