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Cardiff Council

Customer Service Strategy

​​​​​Cardiff Council’s Customer Strategy was created to provide guidelines that will help us to provide the best service. 

The strategy covers:

  • The purpose
  • Introduction
  • Where Cardiff is now
  • Our vision
  • Where we want Cardiff to be
  • Governance

Customer Service Standards

There are 6 standards that we follow in order to provide excellent service:

  • Availability 
  • Responsiveness
  • Courtesy
  • Accuracy
  • Efficiency
  • Consistency

Customer Charter 

Our Customer Charter shows what we promise to do, how we will do it, and what we expect from our customers. 


© 2022 Cardiff Council