Alarm Receiving Centre (ARC) - Privacy Notice

​​​​​This notice is for customers of Cardiff Council and citizens of Cardiff.

The Council process personal data on a day-to-day basis. We hold certain information about you this is known as personal data. We are registered with the Information Commissioner's Office and any information we hold will be processed in line with the principles set out by ICO Regulations, which we must comply with.

We will:

• Continue to strengthen our processes for maintaining the privacy of all personal information we hold.
• Have need for all our employees to comply fully with Data Protection law.
• Only hold the minimum personal information needed to allow us to perform our role as a Council.
• Delete personal information once the need to hold it has passed.
• Access and process all personal information in line with fair processing set out upon collecting information from Individuals.
• Design our systems and processes to comply with data protection principles.
• Take immediate action if we discover that our policies are not being complied with.

This notice is designed to give you information about the data we hold about you, how we use it, your rights in relation to it and the safeguards that are in place to protect it.

What personal data we hold and how we obtain it

The types of personal data we hold and process about you can include:

• Contact details, including name, address, telephone numbers and email address.
• Identifying details, including date of birth, national insurance number and employee and membership numbers.
• Information that is used to calculate and assess eligibility for benefits
• Financial information relevant to the calculation or payment of benefits, for example, bank account and tax details.
• Information about your family, dependents or personal circumstances, where required by a relevant service
• Information about your health where required by a relevant service such as Social Services
• Information about a criminal convictions where relevant.

Where you have provided us with personal data about other individuals, such as family members or dependants please ensure that those individuals are aware of the information contained within this notice.

How we will use your personal data

We may process your personal data to fulfil our obligations and this can include the processing of your personal data for all or any of the following purposes:

• To contact you.
  
• To assess eligibility for our services including calculating and providing you with benefits.
• To identify your potential or actual benefit options.
• Tor statistical and reference purposes
• To comply with our legal and regulatory obligations as a Local Authority
• To address queries from you and to respond to any actual or potential disputes concerning you.
• Employment.
  

Organisations that we may share your personal data with

From time to time we will share your personal data with partner organisations and service providers so that they can help us carry out our duties, rights and discretions in relation to the services we provide. Some of those organisations will simply process your personal data on our behalf and in accordance with our instructions. In each case we will only share data to the extent that we consider the information is reasonably required for these purposes.

Any Personal Information we hold will be disclosed, with reasonable purpose to:

• Our staff – where the information is vital and required for their work.
• The Courts – under the direction of a Court Order.
• Our partners – strictly in line with agreed procedures.
• Contractors- Where access is required to carry out work, this is conducted in line with agreed privacy procedures.
• Others – as detailed in the Council's Data Protection registration.
  
  

Your information may have been shared with Xerox in order to contact you. For further information on how Xerox manage personal data, view the Xerox Privacy Policy.