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Cardiff Council


​​​​​​The Council is required by law to protect the public funds it administers. We may share information provided to us with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud. We also participate in the National Fraud Initiative ​​​​​​​​​​Link opens in a new window

We rely on the public to bring their suspicions to our attention so if you suspect a fraud please report it to us. We recommend reading our reporting suspected fraud document before contacting us.

When reporting a suspected fraud, the following information would be helpful in assisting us to carry out a thorough investigation.  Please provide as much information as possible.

  • Name and address of individual
  • Description, noting the following:
  1. Age:    e.g. 25-30
  2. Build:    Small, medium, large, fat, thin
  3. Colour:    Colouring - complexion - eye colour
  4. Description:    Clothing, smart, scruffy, tattoos, facial hair
  5. Elevation:    Height, e.g. 6’ to 6’ 2”
  6. Face:    Shape, colour, eye brows, nose, teeth
  7. Gait:    How they walk, limp, upright
  8. Hair:    Colour, length, cleanliness
  • Mode of transport, e.g. car or bus or collected by works vehicle (if bus, number & where caught, if works vehicle, is there a logo etc?).
  • Details of vehicles, to include: Make, model, colour, registration number and location of vehicle (e.g. on the drive, rear of property).
  • Time of arriving and / or departing property.
  • The nature of the allegation e.g. working and claiming or cohabiting etc. (if working, details of employer, if cohabiting, details of partner).
  • Tell us how you came about the information and what further details you may have.
  • Let us know whether you have reported this information to any other organisation eg. the Department for Work and Pensions? If not, you do not have to, as we will liaise with them.
  • It would be helpful if we could have your contact details to enable us to call you back, but this is not essential.  

You can report it online.​​  


Report it

by calling us on: 

Tel: 029 20872329 (non-benefit fraud)

Tel: 0800 328 6340 (benefit fraud)

Tel: 0800 3286341 (benefit fraud text phone)


or by writing to:

Internal Audit Section
Cardiff Council
County Hall
Atlantic Wharf
CF10 3UW


All referrals will be investigated if we have enough information.

As a public authority, we are required by law to protect the public funds we administer. We may share information provided to us with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud.

The Auditor General is responsible for carrying out data matching exercises under its powers under the Public Audit (Wales) Act 2004.

Data matching involves comparing computer records held by one body against other computer records held by the same or another body to see how far they match. This is usually personal information.

Computerised data matching allows fraudulent claims and payments to be identified. Where a match is found it indicates that there is an inconsistency which requires further investigation. No assumption can be made as to whether there is fraud, error or other explanation until an investigation is carried out.

The Auditor General currently requires us to participate in a data matching exercise to assist in the prevention and detection of fraud. The Auditor General requires this authority to provide information it holds for this purpose. We are required to provide particular sets of data to the Auditor General for m​atching. Details are set out on the National Fraud Initiative privacy notice​​​​​​​​​​​​​​​​​​​​​External link opens in a new window​​​​​​​

As the use of data by the Auditor General in a data matching exercise is carried out with statutory authority (Part 3A of the Public Audit (Wales) Act 2004), it does not require the consent of the individuals concerned under the Data Protection Act 1998.

Data matching by the Auditor General is subject to a Code of Practice. This is to help all bodies involved in data matching to comply with the law and good practice, including maintaining data security.

For further information on the Auditor General’s legal powers and the reasons why he matches particular information visit the Audit Wales website​​​​​​​ (116kb PDF)​​​​​​​​​​​External link opens in a new window or contact:

Data Protection Officer
Information Governance Team
County Hall
Atlantic Wharf
CF10 4UW​ ​​​​​​​​​​​​​External link opens in a new window


Telephone 029 2087 3317.