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Cardiff Council

Make a complaint or comment about Social Services

​​​​​​​If you are getting help or support or are in any way involved with Cardiff’s Social Care services (either Children’s or Adults) and you have something to tell us then we’d like to hear from you.

Find out how to submit a compliment or complaint for Adult Services​

Social Services Complaint Policy (140kb PDF) 

How to be heard - Social Care Complaints Factsheet (314kb PDF)​​​

Online complaint and comment form for Children's Services. 

If you would prefer to talk to someone


We know it’s often easier to talk to someone. If you would like to speak to our complaints officers please use the details below:


Social Services Complaints Officer (Children's Services)
029 2087 3663​
Monday to Friday, 8:30am to 5pm

If you’d rather not talk to us directly


If you want independent advice here are some organisations who could help you.


Cardiff Advocacy Team
029 2066 8956
Young people's text: 07967 628846


Voices from Care​​​​​​​​​​​​​​​​​​
029 2039 8214


Children's Commissioner​​​​​​​​​​
Freephone: 0808 801 1000
Free text: 80800 (start your message with COM)


Older People's Commissioner for Wales​​​​​​​​​​​​​​
08442 640670 or 029 2044 5030


0800 11 11


Carers’ Centre (Cardiff and the Vale)​​​​​​​​​​​​​​​​​​
029 2022 1439


Age Concern, Cardiff and the Vale​​​​​​​
029 2068 3683

Parents Federation​​​​​​​ (for people with a learning disability and their families)
029 2048 3320


Cardiff Patients Council (mental health)
029 2033 6373


Advocacy Matters (Wales)​​​​​​​​​​​​​ (learning disabilities)
029 2023 3733

Online complaint and comment form for Children's Services​

Make a complaint

© 2022 Cardiff Council