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Cardiff Council

Difficulties paying your Council Tax bill

​ ​If you are having difficulty paying your council tax due to being on a low or reduced income you may be entitled to Council Tax Reduction. Find out more and apply for a reduction. 

If you a​lready recieve Council Tax Reduction you can notify us of any changes in your circumstances. 

If you are concerned about your council tax payments please c​ontact the ​Council Tax team via our online contact form​ or by emailing the office directly at

Due to the current COVID-19 pandemic we are receiving a high volume of enquiries. Please bear with us, we will get back to you as soon as we can. Apologies for any inconvenience caused.​

If you think you might have difficulty paying your Council Tax there are some options available to you.  

Council Tax Reduction

If you are on a low income, the Council Tax reduction scheme could help you pay your bill. Find out how to claim Council Tax Reduction.


Reductions and discounts

There are other ways your bill could be reduced. Get more information on Council Tax reductions and discounts.


Spreading your payments

You can spread your payments to run until March instead of January and pay less per month.


If you want to spread your payments, please contact us.


If you currently pay by cash you could switch to direct debit to spread your payments until March.


Set up a direct debit​​​​​​​​​​​​​​​Link opens in a new window


We will send you an amended bill which will include details of the payments that will be taken from your bank.


Help and advice about paying your Council Tax

For further advice please co​ntact us or call into one of our advice hubs.



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