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Changes to our services

View the information on this page in other accessible formats​​​​​External link opens in a new window .


 
In light of Government and Public Health advice on Coronavirus (COVID-19) Cardiff Council is introducing changes to its services to keep members of the public as safe as possible. 

Focus will be on ensuring the continued delivery of essential services and the services our most vulnerable citizens rely on. 

You may experience delays in accessing certain services at this time.


Returning safely to Cardiff schools

​We have put together some Frequently Asked Questions for parents and pupils on returning to schools from 29 June. 

To see how we are supporting schools to reopen read the full article on Cardiff Newsroom.​​Link opens in a new window  

We are introducing a new school traffic scheme to help maintain social distancing when schools reopen. View information on COVID-19 School Streets Road Closures.​​​​

There is also a Frequently Asked Questions page​​​​External link opens in a new windowExternal link opens in a new window on the Welsh Government website which will provide answers to common questions. Read more information about schools restarting on the Welsh Government website.​​​​​​​​​​​​​​​​Link opens in a new window


 


Key worker Childcare Provision


 

Applications for key worker childcare closed at 12 midnight on Friday 17 June 2020.

There are no plans for Cardiff Council to offer childcare for school aged children of keyworkers through the summer holiday period.  

You can find information about private, voluntary and independent providers that are open and offering childcare via the Family Information Service Wales​​​​​​​​​​​External link opens in a new window website or the Dewis Wales​​​​​​​External link opens in a new window website or contact Cardiff Family Advice Service on 03000 133 133.  

 


Free school meals

Welsh Government has confirmed that payments will continue throughout the schools holidays until August 31st and will include those pupils in Year 11 – 13, whose entitlement would normally end at the close of the summer term. 


 

Parents and carers of children currently receiving Free School Meals will be sent a downloadable voucher to the value of £40 for the benefit of their eligible child or children which can be spent in one of the following supermarkets:


 

  • Tesco 
  • Asda 
  • Sainsbury’s 
  • Morrisons 
  • Marks and Spencer 
  • Waitrose


Families who are eligible will receive a letter with details of the voucher directly from the Council.

View a copy of the letter External link opens in a new window External link opens in a new window


To apply for Free School Meals, email Freeschoolmeals@cardiff.gov.uk

The Council have also developed an arrangement to enable parents and carers to buy food using funds deposited directly into their bank account. This will deliver BACS payments using Parent Pay, an online payment system already used by 91 of Cardiff’s schools.

Parents or carers with children who are eligible for Free School Meals will receive a letter providing information on how to receive the fortnightly payment. For those who are not yet using Parent Pay, there will be a step by step guide on how to register and contact details should you need further assistance.

This arrangement will provide parents with more flexibility on where they can shop. The voucher scheme which is currently being delivered will continue to run alongside the new arrangement.


 

School Admissions​ 


 



School Admission Appeals

Our appeals team are continuing to process admissions appeals for school places. If you wish to make an appeal, please send the completed appeal form to schoolappeals@cardiff.gov.uk External link opens in a new windowExternal link opens in a new window

Cardiff Council has implemented its plan to keep people safe and help businesses to reopen, including:

  • Setting up staffed welcome and information points; 
  • Creating a clearly signed walking system - accessible to all; 
  • Establishing queuing areas outside shops; 
  • Leaving available bench spaces where people can stop to rest; 
  • Closing Castle Street and Mill Lane to traffic; 
  • Help and advice for people with disabilities including a motorised, buggy, pick-up service. 

Read more about Council plans for the city centre as lockdown restrictions are lifted​​​​​External link opens in a new window ​​

The Visit Cardiff website​​​​External link opens in a new window ​​ has more advice and information for residents and visitors. 
If you are having difficulty paying your council tax due to being on a low or reduced income you may be entitled to Council Tax Reduction. Find out more and apply for a reduction.

If you already receive Council Tax Reduction you can notify us of any changes in your circumstances.

If you are concerned about your council tax payments please contact the Council Tax team via our online contact form or by emailing the office directly at ctax@cardiff.gov.uk.

Due to the current COVID-19 pandemic we are receiving a high volume of enquiries. Please bear with us, we will get back to you as soon as we can. Apologies for any inconvenience caused.

Play areas


Work has begun to ensure that children's play areas and outdoor fitness equipment in Cardiff's parks are safe to use, following the Welsh Government announcement that they can now re-open to the public.
 

Roath Park Lake

A temporary one-way system for pedestrians around Roath Park Lake will remain in place seven days a week until further notice.
 
Two-way traffic will be maintained on Wild Gardens, Lake Road East and Lake Road West, between the Wild Gardens and the promenade. Here, all visitor parking will be removed, nearest to the lake, which will provide additional space for cyclists and joggers.
 


Blackweir Bridge

Blackweir Bridge across the Taff is closed to the public.


 

A limited number of hubs are providing essential services and support to residents.

Please see information on services provided at our Hubs.


Libraries

Books are now set to renew automatically and any holds have been suspended, overdue fines are not being charged so please do not travel to try and return books or other stock items.

You can access e-books, audio books and magazines via our online libraryExternal link opens in a new window External link opens in a new window.


You can also use our Click and Collect Library Service​​​Link opens in a new window to order a selection of books from one of the currently available hubs.


We have created some Lockdown Activities​ including videos, activity sheets, and quizzes for you to enjoy at home whilst the Hubs and Libraries are closed.


 

Cardiff Council Public Rights of Way network remains open for the public to use. This will remain under review and may change if areas are identified where groups of people are congregating and not adhering to measures set out by the Government.

We ask that all members of the public follow the requirements for social distancing and use their local routes rather then travel to the countryside unnecessarily. Many footpaths and bridleways cross private land, working farms and in some cases are close to private homes.

Please keep to the paths, keep your distance from landowners and continue to follow the restrictions and measures which are in place to protect you and others.

All path closure notices will be published online and notices posted on site under The Health Protection (Coronavirus Restrictions) (Wales) Regulations 2020Link opens in a new window Link opens in a new window

Specific guidance on the Coronavirus Regulations in relation to rights of way and access land, along with a centralised list of links to individual Authority closures is now available on the Welsh Government website​​​Link opens in a new window ​ 

Footpath closure notice

Requirement to close to reduce the risk of public contact and spread of the coronavirus.

Whitchurch No.78 Public Footpath,  Rhiwbina Hill to Lon Ysgubor (547kb PDF).Link opens in a new window Link opens in a new window
From March 31, 2020 until end of the COVID-19 emergency period.





The following Cardiff Council managed venues are closed to the public entirely:

  • The New Theatre
  • St David's Hall
  • Cardiff Castle
  • The Museum of Cardiff 
  • The Mansion House
  • Cardiff International White Water Rafting Centre 
  • Channel View Leisure Centre
  • The Riding School 
  • Cardiff Bay Water Activity Centre
  • Canton Community Centre 
  • Bute Park Education Centre 
  • Roath Park Conservatory
  • The Motocross site
  • Llanover Hall and Arts Centre
  • Severn Road Adult Learning Centre
  • Flatholm.


City Hall and County Hall are closed as venues for private hire and private functions.

Events scheduled to take place in 2020 will remain under review and decisions on whether or not they go ahead will be made based on the latest Government advice at that time.

New birth registrations 


Following on from Welsh government guidance we have begun our recovery process of registering births. We have over 1,750 births outstanding and will be prioritising working our way through this list in date order.

If you have an existing appointment, our Registrars will be in touch directly.

You can find more information on registering a birth on the Cardiff Register Office websiteExternal link opens in a new window External link opens in a new window
 

Weddings  

A maximum of 10 guests can now attend marriages and civil partnerships held in the small ceremony room at the Register Office, but Welsh Government / Public Health Wales guidelines and social distancing rules must be followed at all times.

Ceremonies at approved premises such as hotels are still not being held as they are dependent on lockdown restrictions being lifted further and are awaiting specific guidance for Wales from the Welsh Government and General Register Office.

Ceremonies at religious venues such as churches, chapels and temples can also now take place, but again Welsh Government / Public Health Wales guidelines and social distancing rules must be adhered to. 

Wedding receptions are still prohibited under current social distancing requirements.​



If you have a booking with us and would like to discuss your options, please get in touch on 029 2087 1680/4 or email ceremonies@cardiff.gov.uk​



Funerals 


We have introduced limits on the number of people attending funerals. A maximum of ten immediate family members will be able to attend burials and cremations taking place at Thornhill Crematorium and the city's cemeteries.

The standard £50 fee for live webcasts of funeral services has been waived. 

The reception area at Thornhill Crematorium is now closed to the public. Queries can still be handled online via the Cardiff Bereavement websiteExternal link opens in a new window External link opens in a new window, by emailing thornhillreception@cardiff.gov.uk or by calling 029 2054 4820.

Four Cardiff cemeteries will re-open to members of the public from Saturday 25 April. Teams will be in place to ensure social distancing is maintained and the spaces are not used inappropriately during the ongoing COVID-19 outbreak.

 
Please only visit the cemeteries if you are attending a grave or for a funeral 

Access to Thornhill Cemetery and Crematorium is restricted. In line with Welsh Government legislation the Crematorium itself will be closed to the wider public, with the exception of a maximum of 10 immediate family members attending funerals and burials. 

No public access will be allowed to other areas of the site, such as the gardens, memorials or Book of Remembrance.
Our priority is to keep our tenants safe at this very difficult time and this means some chan​ges to services have been necessary. The changes we have made are in line with Public Health and Welsh Government guidance.

See Letter to Tenants from Julie James, Minister for Housing and Local Government (450kb PDF)​​​​​​​Link opens in a new window



Repairs

Repair services are now running as normal​.



Rent Payments

Tenants experiencing problems with rent payments at this difficult time should get in touch to discuss this. Don’t worry, we can support you to find a solution.


 

Tenancy and Anti-social behaviour issues

Home visits will take place only in very urgent cases. Issues will be resolved by telephone as far as possible.

 


Cleaning of Communal Areas of Flats

Routine cleaning of low rise flats have been suspended and bulky waste collection may be delayed.

 


Tenant Participation

All meetings organised by the Council are being suspended. We strongly advise that all groups suspend their meetings.
 


Moving Home


No further exchanges will go ahead at this time and only urgent transfers will take place.

 


Homelessness


We will still be working on our empty properties and helping homeless people to move out of temporary accommodation and hostels.

​​
Changes to Park and Ride due to COVID-19: 
Park and Ride East: Monday – Friday only. No weekend service.
Park and Ride West: Monday - Friday only. Access to 95B now via Clos Parc Morgannwg off Sloper Road. 
Park and Ride South: No bus service. Park and Stride from County Hall car park.​


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