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new cardiff > ENG > Your Council > Council Finance > Payments > Security information

Security information

Who provides this service?

This service is provided by Cardiff Council. It is a secure, fully integrated online payments facility. The secure server environment where your debit/credit card is authorised is managed by CAPITA. The debit/credit card details that are taken and processed by CAPITA are not received or stored by Cardiff Council during or after payment.

General precautions for use

If you share your PC, or if you are using it in a public place such as a library or internet cafe please make sure no one else can see your details as you enter them to prevent them from being misused.

You should completely disconnect from Cardiff Council to ensure that your details remain secure when you have finished making your payment.

Be Safe Online

Be safe when online, ensure that you keep your internet browser and security software up to date with the latest security updates. For more information and advice on staying safe visit

How we protect your information

The secure payment system uses Secure Socket Layer (SSL) technology, an industry standard for internet payments.

128 bit encryption is required for Secure Socket Layer (SSL) technology. This means that all of your personal and card details are protected using the 128 bit encryption when your details are transmitted over the internet.

To ensure that your card details remain secure, you should only pay online if the browser and operating system on the device you are using supports 128 bit encryption, for example Internet Explorer 5 or above on Windows XP.

This makes it virtually impossible for anyone else to discover and use your details. 

How to check you are using a secure site

Check your browser encryption strength by clicking the padlock icon on your browser window (it should be a closed padlock). When you do this, it should tell you that it is SSL Secured 128 bit.

Our Secure Server Certificate can be verified by clicking on the padlock.