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Cardiff Council


Accessibility Statement 23 September 2020

We are currently working on a new version of our website which is due to go live this month. Our objective is to deliver a website that is as close as possible to full compliance with the required Web Content Accessibility Guidelines version 2.1 AA​​​​​​​​​​​​​​​​​​​​External link opens in a new window​​ standard. 

The current version of the website is partially compliant with the 
Web Content Accessibility Guidelines version 2.1 AA standard. View Cardiff Council's current accessibility rating according to the SOCITM SilkTide Index of Accessible Public Sector websites​​​​​​​​​​​​​​​​​​External link opens in a new window.  
Our full Accessibility Statement is being prepared and translated for the release of the new website. 

Thank you for your patience.

If you have any queries please contact 

To aid accessibility for the deaf or hard of hearing we provide a free of charge service via our webchat facility​ where you can talk to an agent online or face to face via videophone with a BSL interpreter​​​​​ External link opens in a new window External link opens in a new window using your computer or smartphone. We also provide a Minicom service​ for those that have access to a Minicom or text phone.

What we’ve done


Plain English

We try to write in plain English and avoid jargon where possible. If you don’t understand something, please let us know.


Heading structures

The site uses simple heading structures which should make it easier to navigate, especially for people who use screen readers.


Web standards

We try our best to comply with code standards (e.g CSS and HTML) and W3C WAI guidelines ​​​​​​​​​​​External link opens in a new window


Skip to content

We have included a ‘skip to content’ link at the top of each page that bypasses the navigation menu and jumps directly to the content for those that use screen reader technology.


What we’re doing


To notify users of screen reader technology, we’re currently adding an icon (​​​​​​​​​​Link opens in a new window) to all of our document links that open in a new window or to other websites. The icon also has hidden content that is accessible to screen readers to notify the user that the link opens in a new window and if the link is to a different website.


The embedded forms used on this website are not fully accessible to those using screen readers. We’re currently working with the Digital Accessibility Centre to resolve this.

Local Development Plan

Due to the nature of the Cardiff Local Development Plan and the current stage of the submission process, we’re unable to make this section of the website as accessible as possible at this moment in time. This will continue to be monitored and action to improve the accessibility will take place once we’re in a position to do this.


We aim to make our documents as accessible as possible. In some circumstances this isn't always possible. If you require a document in a different format, please contact us and we will do our best to provide this.




What you can change


Text Size


If you find the default text size on the site too small or too large, change it by using your web browser's built-in text-size function.

To resize the text using your browser:

  • In Windows Internet Explorer (including Pocket IE), use the View - Text Size menu.
  • In Firefox and other Mozilla browsers, use the View - Text Size menu;
  • In Safari, use the View - Make Text Bigger option;
  • In Opera, use the View – Style – User Mode;
  • In Macintosh Internet Explorer, and Netscape 6 and 7, use the View - Text Zoom menu;


If you use a wheel-mouse, you may be able to change the text size by holding down the Control or Command key and turning the wheel. In some browsers you can change the text size using Control or Command and the + and - keys.


You can also specify the font styles, colours, and foreground and background colours. The way you do this varies from browser to browser.
  • In Windows Internet Explorer (including Pocket IE), use the Tools – Internet Options.
  • In Firefox and other Mozilla browsers, use the Tools - Options, Content;
  • In Safari, use the View - Make Text Bigger option;
  • In Opera, use the View - Zoom menu;
  • In Macintosh Internet Explorer, and Netscape 6 and 7, use the View - Text Zoom menu;


Dragon Voice Activation Software

Dragon Naturally Speaking Voice Activation Software has the ability to link the first 200 elements on a page. However, it is only set to 50 by default. If you have difficulty accessing pages with more than 50 links, you can use the following verbal commands:

"Move down one line” - after which you will attempt to say the ‘Link’ command once more. Repeat this until more links are tagged.

“Page down” - after which you will attempt to say the ‘Link’ command.

“Press tab” - this is another means to focus on link elements on a page similar to keyboard only users.

Elements can also be tagged by saying the “Image” and “Button” command, depending on the element present.




The majority of downloadable documents on our website are in PDF format. To view a PDF document you will need Adobe Acrobat Reader which can be downloaded for free from Adobe ​​​​​​​​​​​External link opens in a new window. For information about accessing PDF files if you have a disability, visit the Adobe access pages ​​​​​​​​​​​External link opens in a new window.​​

To view Microsoft Office documents, you will need to have an Office reader installed on your device.

You can download these readers from Microsoft.


Multimedia content

Videos on our website are embedded via the website Youtube. Due to this, some accessibility features may not be available which is beyond the control of the Council. Visit the Youtube help pages​​​​​​​​​​​External link opens in a new window for information on accessing videos using screenreaders.


Embedded content

Our website uses content embedded from other websites. This may result in reduced accessibility when trying to access content directly using the keyboard or screen reader technology. Should you encounter a problem with this, please contact us so that we can assist you where possible and try to rectify the problem.