What we do
Our Trading Standards team works to help promote a fair and safe trading environment across Cardiff. We do this by supporting customers as well as businesses in an impartial way.
Our team:
- investigates reports of breaches of trading standards against businesses, such as under-age selling and misleading descriptions
- enforces the law and takes actions against traders who are not trading fairly
- helps to educate traders about their obligations and rights.
We offer a range of services including:
- advice about consumer law
- home visits for the vulnerable (which can include help with writing letters and checking paperwork)
- a dedicated officer dealing with victims of postal scams
- rapid response to victims of doorstep crime (in conjunction with the police)
- consumer law training for business, agencies and other councils
- help if you have to go to County Court, such as preparation of court forms and assisting you through the legal process
- educational materials, events, roadshows and outreach working.
Mediation Service
We offer a free mediation service where we can act as an impartial third-party mediator to help resolve disagreements.
The features and benefits of mediation include:
- a collaborative approach to solve a dispute
- allowing all parties to work together to reach a resolution
- acknowledgment of feelings as well as cold facts
- allowing for practical and creative solutions
- can be much quicker and cheaper than going to court.
The courts encourage the use of mediation as it is classed as an alternative way to resolve a legal dispute. For more information about our mediation service please contact us.
0300 123 6696