Cardiff Council will consider any informal challenge against a parking penalty within 28 days from the date of the contravention. If an informal challenge is received after 28 days then it may not be considered. Please do not pay if you intend to challenge the PCN. The penalty will not increase while your challenge is reviewed.
Once we have acknowledged receipt of your challenge the case will be put on hold pending a decision from a case officer, which will usually be sent to you within 4-10 weeks.
Appeal a Penalty Charge Notice onlineExternal link opens in a new window.
Otherwise your challenge can be made in writing to:
Parking Services
PO Box 47
Cardiff
CF11 1QB
Ensure that you include your return address and Penalty Charge Notice number with your challenge along with your vehicle registration mark and any evidence you feel may support your case. Challenges cannot be resolved over the telephone or in person and must be made online or in writing.
Any information provided will be processed in accordance with the General Data Protection Regulation (GDPR). The authority or other relevant bodies may use any information you provide for enforcement purposes, fraud detection or for any other related purposes as permitted by law.
I want to challenge my PCN but I don’t want the penalty to rise, should I pay and then appeal?
No. Payment is considered an admittance of liability and if you pay your challenge may not be considered.
If the Council rejects your challenge and you wish to appeal further then you must wait for a Notice to Owner (NtO). This is a legal document which will allow the registered owner or hirer of the vehicle the chance to make a formal appeal (representations). If you choose to appeal further you will no longer be entitled to pay the reduced penalty amount.